1. My video keeps buffering and/or stopping. What should I do?

    This could be due to network issues on your end or because of inactivity. Inactivity may be caused by pausing the video stream for an extended period of time or by the computer entering into sleep mode and canceling any current network activity. Close the browser and log back into the site. If you continue to have issues, we can mail you copies of the DVDs. Please contact us at (512) 427-1477 or email us at

  2. I do not remember my password and used Forgot Password. The new password emailed to me is not working. How can I get my password reset?

    You must type in the new password emailed to you. You cannot copy and paste the password. If you are still having difficulty, please contact us at (512) 427-1477 or email us at