We’ve all had them – the clients from hell. The ones who won’t listen, won’t take advice, and who blame you when things inevitably go wrong because they didn’t follow your advice. Or the ones who call you at all hours of the day and night and expect that you must do anything they want RIGHT AWAY because they think you don’t have other clients or anything else to do.
So besides making you miserable enough to consider leaving the profession, are there ways that you can effectively manage these clients so that they behave, and you don’t go crazy? Join us for an intriguing and useful panel discussion with two experienced attorneys who will discuss providing you with the best methods and strategies to manage a difficult client.
Presenter(s):
Erica Grigg, Austin, Texas
Erica Grigg CounselingJeanne Huey, Dallas, TX
Hunt Huey LLPJason Wright, Austin, Texas
Law Offices of Jason WrightModerator:
Jonathan Smaby, Austin, Texas
Executive Director, Texas Center for Legal Ethics
The study of Behavioral Ethics provides us with valuable insights on how our brains function and why they often lead us astray. Research has shown how situational and other outside factors can subconsciously and negatively affect how we engage in ethical decision-making. In this program, we will take a closer look at how you can recognize and counteract these influences in your law practice and in your personal life.
Presenter(s):
Robert Prentice, Austin, TX
Professor in the Department of Business Government & Society at the McCombs School of BusinessModerator:
Jonathan Smaby, Austin, Texas
Executive Director, Texas Center for Legal Ethics